Refund and Cancellation Policy

This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a booking or service that you have made through the Platform. Under this policy:

1. Cancellations will only be considered if the request is made within 5 days of making the reservation. However, cancellation requests may not be entertained if:

   • The booking has already been confirmed and communicated to the hotel/resort staff, and
   • The check-in date is within the next 48 hours or the guest has already checked in.

   In such a case, no refund will be applicable. You may still contact our support team for any exceptional requests.

2. In case of issues like unsatisfactory room conditions, damaged facilities, or service-related complaints, please report to our customer service team immediately. The request will be entertained only after internal verification by the hotel/resort staff. This should be reported within 5 days of the incident or stay.

   If you feel that the service provided does not match the description on the site or was not as per your expectations, you must bring it to the notice of our customer service team within 5 days of the stay or event. After reviewing your complaint, our team will take an appropriate decision.

3. In case of complaints regarding third-party services (e.g., guided tours, transport bookings) included in your package, please refer the issue directly to the respective service provider.

4. In case of any refunds approved by RAGHUKULAM HOTELS AND RESORTS, the amount will be processed within 5 working days to the original payment method.

For any refund/cancellation-related queries, please contact us at:

Email: raghukulamhotels@gmail.com

Phone: +91 98189 99584