Privacy Policy

This Privacy Policy describes how RAGHUKULAM HOTELS AND RESORTS and its affiliates (collectively “RAGHUKULAM HOTELS AND RESORTS”, “we”, “our”, “us”) collect, use, share, protect or otherwise process your information/personal data through our website raghukulamhotelsandresorts.com (hereinafter referred to as “Platform”).

You may be able to browse certain sections of the Platform without registering. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered, you expressly agree to the terms of this Privacy Policy, Terms of Use, and applicable laws of India. If you do not agree, please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or interact with us. Information collected may include (but is not limited to):

• Name
• Date of birth
• Address
• Phone/mobile number
• Email ID
• Identity or address proof
• Bank account or payment details
• Biometric data (e.g., facial features) for specific features

You may choose not to provide certain information by not using a particular service/feature.

We may also collect behavioral and transactional information and use it in an aggregated form for analysis. When interacting with third-party partners, their privacy policies will apply.

Important: We never ask for your debit/credit card PIN or banking passwords. If someone does, please report to appropriate authorities immediately.

Usage of Information

We use personal data for the following:

• Providing requested services
• Enhancing customer experience
• Handling transactions and orders
• Resolving disputes and troubleshooting
• Marketing and promotional updates (with opt-out option)
• Detecting fraud and criminal activities
• Conducting surveys, research, and analysis

Sharing of Information

We may share your personal data with:

• Group companies, affiliates, and corporate entities
• Sellers, business partners, logistics and service providers
• Payment partners and reward program providers
• Government or law enforcement agencies if legally required

Security Precautions

We follow reasonable security practices to protect your data from unauthorized access, loss, or misuse. However, data transmission over the Internet is not completely secure and may carry inherent risks.

You are responsible for safeguarding your login credentials.

Data Deletion and Retention

You may delete your account through the Platform settings or by contacting us. However, deletion may be delayed if there are pending grievances, shipments, or services.

We retain data only as long as necessary for the purposes it was collected, or as required by law. We may retain anonymized data for research and analysis.

Your Rights

You may access, rectify, and update your personal data via your account settings on the Platform.

Consent

By using the Platform or providing information, you consent to the collection and processing of your personal data as per this Privacy Policy.

If you provide information about others, you confirm you have their consent to do so.

You may withdraw your consent by writing to our Grievance Officer (details below). Withdrawal of consent may affect our ability to offer services.

Changes to this Privacy Policy

We may update this policy from time to time. Significant changes will be notified to you as required by law.

Grievance Officer

Company: RAGHUKULAM HOTELS AND RESORTS

Address: Kosi Road, Ramnagar, Nainital, Uttarakhand 244715

Phone: +91 98189 99584

Email: raghukulamhotels@gmail.com

Working Hours: Monday – Friday (9:00 – 18:00)